Our Guarantee and Terms and Conditions
By checking out you agree to the following:
True Garden only ships high quality strong seedlings. If your seedlings do not arrive in a healthy condition, we will replace or refund the cost of those seedlings at no charge to you, subject to the number of seedlings damaged. When 4 or more seedlings are damaged we will ship replacements, offer a credit on a future order or refund the cost of the damaged seedlings. When 3 or fewer seedlings are damaged, we will offer a credit on a future order or refund the cost of the damaged seedlings. Seedlings are refunded at the rate of $1 each.
Seedlings are shipped via USPS Priority Mail which takes between 1-3 days. It is not a guaranteed delivery service. If seedlings take longer than 3 days to arrive please contact us and we will replace them free of charge. We ship live plants and True Garden is not responsible for damages caused if you fail to collect them from your mailbox, front porch, the Post Office etc. Please periodically track your package so that you can arrange for a timely pick up once it has been delivered. Make sure you check your shipping address when ordering. True Garden is not responsible if the shipping address is incorrect or the USPS does not deliver to it nor will refunds be given. If we are responsible for an addressing error we will reship your seedlings at no charge to you.
Notifying us of Damaged/Seedlings
There are occasions when seedlings and/or the packaging may be damaged in transit. To notify us of damaged seedlings, please email a picture of the seedlings within 48 hours of receipt to mailto:sales@TrueGarden.com
Please include the name of each seedling and the specific concern (ie broken stem, uprooted from rockwool etc)and the order number. If the box is damaged please include a picture of the damaged box so that we may take the issue up with the USPS. We will respond within 2 business days. Notification via phone or SMS message is not accepted.
Please note: If we are notified of damage after 48 hours, seedling replacements will need to be ordered following our normal seedling ordering procedures.
Express Processing and/or Express Shipping may be available at an additional charge. Please see information below. We reserve the right to refuse Express Shipping or Processing on any order.
If you ordered after the cutoff times (5pm MST Monday to ship Tuesday) Express Processing may be available at an additional charge of $10. Please call 480-305-8985
BEFORE selecting the Express Processing option when placing your order. This option will only be available before Noon MST on Tuesdays. The $10 fee applies per pack (ie 2 x 20 pack = 2 x $10 Express Processing fees).
Express or overnight shipping may be available at an additional charge of $25. It is only available on pack sizes 16-20. Please call 480-305-8985 BEFORE selecting the Express Shipping option when placing your order.
True Garden CSA Share description:
A regular CSA share is $160 for an 8-week subscription – You will receive a weekly share for 8 weeks from the date of your first pick-up. Shares include a selection of vegetables and herbs, subject to availability. Shares vary according to which crops are ready for harvest during a given week.
I understand that True Garden retains the right to withhold my share if payment is not received. I am responsible for picking up my weekly share at the location above. I understand that True Garden cannot guarantee freshness and quality if I pick up my share after the time frames stated. If for any reason I miss a pick-up altogether, my allotment will be donated to charity. I further understand that refunds are not available, although I may cancel my membership at any time.
True Garden Terms and Conditions
True Garden offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. True Garden reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.
Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by True Garden.
The term ‘genericwebsite.com’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither True Garden nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of True Garden. True Garden reserves the right to change or discontinue at any time any aspect or feature of the Web site.
Exclusion of Liability
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.
None of the material contained on True Garden may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of True Garden. Violation of this provision may result in severe civil and criminal penalties.